Refund policy
We want you to love your purchase from Arc Cases. Every product is carefully checked and packed before dispatch. However, if you receive a defective or damaged item, we’re here to help.
Return Eligibility
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Returns are accepted within 7 days of delivery — only in the case of a defective, damaged, or incorrect product.
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To qualify for a return or exchange, you must provide an unboxing video clearly showing the issue.
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The video must begin before the seal or package is opened and clearly capture the full unboxing process.
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Without this video proof, we will not be able to process any return or replacement request.
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Products must be unused, unwashed, and returned in their original packaging with all tags and inserts intact.
Non-Returnable Items
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Products damaged due to improper use or mishandling after delivery.
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Orders with personalised or custom-printed designs (e.g., name cases) cannot be returned or exchanged unless received damaged or defective.
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Items without the original box, invoice, or unboxing video evidence.
Refunds & Replacements
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds (for prepaid orders) will be credited to your original payment method within 5–7 business days.
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For COD orders, refunds will be made to your preferred UPI or bank account after verification.
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In case of eligible defects, you can choose between a replacement of the same model or a full refund.
Order Cancellations
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Orders can be cancelled within 6 hours of placing them or before dispatch, whichever is earlier.
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Once shipped, the order cannot be cancelled but may still be eligible for return if defective.
Shipping Charges
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Original shipping charges are non-refundable.
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If a replacement is approved, we’ll ship the new item free of cost.
Important Note
Arc Cases reserves the right to reject any return request if the product doesn’t meet the conditions mentioned above. We take every step to ensure product quality — the unboxing video requirement protects both our customers and our quality assurance process.